Tech Support FAQ

Frequently Asked Questions

On the day of the show, please return to the link you used to purchase the show.

You will see a paywall asset that looks like this:

Click on the price button – in this case $9.99

 

You will be asked to create a NoonChorus Account

 

Click the price option and click “Next”

 

You will then be asked to enter payment details.  Where it says “Voucher Code” enter the code provided in your merch bundle confirmation email.

 

The price will drop to $0.00 and you can click “Purchase.”  You will now have access to the video player and a chat room!  Enjoy the show!

The show will go live at the same place you bought your ticket. The day of the show you should no longer see an option to purchase a ticket and instead see a video and chatbox. However if the option to buy a ticket is still all you see, click through the purchase button and when you login with the same email address you used previously to purchase a ticket, you will see a video and chatbox.

 

Ticket Purchase Screen:

 

Login Screen:

 

 

 

 

 

 

Video Player You Will See The Day Of Show, After Purchasing Ticket:

You can only watch the stream on one device at a time. Therefore if you would like to switch from one device to another, the previous device should be automatically signed out. If for some reason this doesn’t happen, you will need to sign out on your previous device and sign in on your new device.  To sign in and out of your account.  Click on the Smiley Face Icon in the lower right corner of your screen.

 

Most content on Noonchorus plays automatically. You should be able to view live streams without installing any additional software or doing anything special. If you are experiencing any issues watching content on Noonchorus, please read the problems and solutions below.

Try watching at a lower quality

Many streams are now available in multiple bitrates. Noonchorus allows for multiple bitrate broadcasting. If you are watching on mobile the bitrate will adjust automatically. If you are watching on a laptop / desktop computer, you can manually adjust the bitrate you are watching.

  1. Hover over the player
  2. Click on the text that says Best, 720, 480, 360 or 240
  3. Select 240 and try watching on that. You may notice a lower quality video image, but the stream should be easier for your bandwidth and CPU to playback smoothly. If it is smooth at 240, you can try the next step up and so on.

Update Browser

We recommend viewing Noonchorus on an up-to-date version of Firefox or Chrome. Go here to get the latest version of Firefox or Chrome. One benefit of Chrome is that it already has Adobe Flash installed by default. If you need to use Internet Explorer and are having issues there are further Internet Explorer specific troubleshooting steps here.

Do not watch (monitor) the stream from the same machine you are streaming from

Install and Update Adobe Flash

Go here and follow the steps outlined on that page to make sure that you have an up to date version of Adobe Flash Player installed. Do this on the same computer and browser that you are trying to watch Noonchorus on.

Check Internet Connection and Bandwidth

You can only watch a live stream if you have a consistent internet connection. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a live stream without interruption. We recommend viewing on the best possible connection you can find.

You can run a speedtest here to determine your download speed. It can be helpful to run the test several times to see if you are getting consistent download speeds.  To view an 720/HD stream, you need download speeds at around 1.5-2Mbps.

When possible, plugging in via an ethernet cable can help you avoid the possibility of an inconsistent wireless connection.

Check Computer Resources

A possible cause of choppiness or pausing playback is insufficient CPU resources on the viewer side. Older computer’s graphics cards may have a difficult time encoding and decoding live video.  We recommend shutting down all other applications and browser tabs / windows while broadcasting and viewing if you are experiencing playback problems. 

Watching content on Noonchorus can be fairly CPU intensive, especially the HD content. It is best to have a dual core system that is less than two years old that has a discrete (non-integrated) graphics card. Intel Core i3, i5 or i7 CPUs or the AMD equivalent are preferred. Netbooks or low power systems should be avoided. You can check the CPU load in the Task Manager (Windows) or Activity Monitor (Mac OS).

Disable or Enable Hardware Acceleration

Hardware acceleration means that your computer’s graphics card is used to render the stream on your screen rather than decoding and rendering in software. The advantage is typically smoother playback, less battery drain and less overheating. In some cases, hardware acceleration does not function properly and the stream will go black or you will see a “stuttering” or “skipping” effect where everything is jittering. If you see this symptom or are seeing low frame rate playback, try enabling or disabling hardware acceleration using these steps:

  1. Right click on the player
  2. Choose settings
  3. Click on the far left tab that looks like a screen
  4. Check or uncheck the box that says “Enable Hardware Acceleration”
  5. Click close
  6. Refresh the page

Check that Noonchorus content is not blocked by an ad-blocker, firewall, or being filtered on your local network.

Particularly if you are watching at a school or in a corporate environment, it is possible that a firewall or content filter is blocking Noonchorus content. If you see a black screen instead of the live video stream, this is one of the possible causes. If you have any ad-blockers installed, disable those in your browser. If you can talk to your network administrator or control it yourself, this article explains which ports need to be enabled to allow Noonchorus viewing and broadcasting through your firewall. If you are using a VPN, try disabling the VPN and viewing while not connected with a VPN.

Noonchorus streams are available for viewing on iOS and Android devices.

  • Do not use private browsing mode on Safari on iOS
  • Use Wi-Fi rather than 3G or 4G connection whenever possible

We suggest you use cast from your mobile device as this is the simplest way: On the video you’re watching, tap CastAnd Connect to your casting device.

 

Cast your computer screen

You can display your entire computer screen using Chrome on Mac,Windows, and Chromebooks.

Note: To hear audio on your TV, use a Windows computer.

  1. On your computer, open Chrome.
  2. At the top right, click More Cast.
  3. At the top, next to “Cast to,” click the Down arrow .
  4. Click Cast desktop.
  5. Choose the Chromecast device where you want to watch the content.

Please contact: help@noonchorus.com