Tech Support FAQ

Frequently Asked Questions

On the day of the show, return to the same link you used to buy the ticket.  In most cases this is stylized like this: noonchorus.com/ARTIST-NAME ie noonchorus.com/future-islands.  

 

When you get to the page, you will see a paywall asset that looks like this:

Click on the price button – in this case $9.99

 

You will be asked to create a NoonChorus Account.  You can do so by registering with an existing Google or Facebook account OR by creating a unique NoonChorus account.  If you already have an account, simply login using those credentials.

 

Click the correct price option and click “Next”

If your voucher code is for one show, make sure to select the single show pricing option and that you have clicked on the right date.

 

If your voucher is for two or more shows, click the second price option for the package pricing.

You will then be taken to the payment details.  

 

Where it says “add voucher” enter the code that was provided to you.

 

The price will drop to $0.00, click “PAY.”  You will now have access to the video player. There should see the name, date and time of the show.  5 hours before the show begins, a countdown will appear as seen below  

 

If you see this, this means you are logged in and ready to enjoy the performance!

The chat will go live when video content begins streaming.

On the day of the show, return to the same link you used to buy the ticket.  In most cases this is stylized like this: noonchorus.com/ARTIST-NAME ie noonchorus.com/future-islands.  

  1.  Click on the Already have access? Login here with your account under the preview image, OR the buy button, in this case, $17.00*
  2.  On the form that appears, enter your login credentials (Email and Password) or use either your Google or Facebook to login.
  3.  Click on Login.  
  4. The page will then refresh and if you have already purchased, the paywall will disappear and reveal the video player.  If you haven’t purchased, it will direct you to the payment details.  You will see a video player like the one below.  When the player is not live, the name of the artist and the time of the show is displayed as a placeholder.  On the day of the show, there will be a countdown clock leading up to show time.  See below:

 

 

You can only watch the stream on one device at a time. Therefore if you would like to switch from one device to another, the previous device should be automatically signed out. If for some reason this doesn’t happen, you will need to sign out on your previous device and sign in on your new device.  To sign in and out of your account.  Click on the Smiley Face Icon in the lower right corner of your screen.

 

Most content on NoonChorus plays automatically. You should be able to view live streams without installing any additional software or doing anything special. If you are experiencing any issues watching content on NoonChorus, please read the problems and solutions below.

 

Browser Recommendations:

To watch an event, please ensure you have the following:

  • System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher
  • Supported desktop browsers:
    • Google Chrome 45+
    • Mozilla Firefox 49+
    • Safari 10+
    • Microsoft Edge 15+
  • Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)
  • Internet Connection: 5-10mbps download speed is recommended. Check your connection at www.speedtest.net.

Please be advised that browsers on Smart TV’s are not supported at this time.

**Due to the deprecation of Flash, playback support for Internet Explorer 11 ended on June 16, 2020. All versions of Internet Explorer are no longer supported; see Microsoft’s statement regarding Internet Explorer support

If you are using a firewall service (e.g. a corporate or school network) and/or have restricted domains, see here for recommendations for configuring your browser.

 

Try watching at a lower quality

Many streams are now available in multiple bitrates. Noonchorus allows for multiple bitrate broadcasting. If you are watching on mobile the bitrate will adjust automatically. If you are watching on a laptop / desktop computer, you can manually adjust the bitrate you are watching.

  1. Hover over the player
  2. Click on the text that says Best, 720, 480, 360 or 240
  3. Select 240 and try watching on that. You may notice a lower quality video image, but the stream should be easier for your bandwidth and CPU to playback smoothly. If it is smooth at 240, you can try the next step up and so on.


Check Internet Connection and Bandwidth

You can only watch a live stream if you have a consistent internet connection. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a live stream without interruption. We recommend viewing on the best possible connection you can find.

You can run a speed-test here to determine your download speed. It can be helpful to run the test several times to see if you are getting consistent download speeds.  To view an 720/HD stream, you need download speeds at around 1.5-2Mbps.

When possible, plugging in via an ethernet cable can help you avoid the possibility of an inconsistent wireless connection.

 

Check Computer Resources

A possible cause of choppiness or pausing playback is insufficient CPU resources on the viewer side. Older computer’s graphics cards may have a difficult time encoding and decoding live video.  We recommend shutting down all other applications and browser tabs / windows while broadcasting and viewing if you are experiencing playback problems. 

Watching content on NoonChorus can be fairly CPU intensive, especially the HD content. It is best to have a dual core system that is less than two years old that has a discrete (non-integrated) graphics card. Intel Core i3, i5 or i7 CPUs or the AMD equivalent are preferred. Netbooks or low power systems should be avoided. You can check the CPU load in the Task Manager (Windows) or Activity Monitor (Mac OS).

 

Disable or Enable Hardware Acceleration

Hardware acceleration means that your computer’s graphics card is used to render the stream on your screen rather than decoding and rendering in software. The advantage is typically smoother playback, less battery drain and less overheating. In some cases, hardware acceleration does not function properly and the stream will go black or you will see a “stuttering” or “skipping” effect where everything is jittering. If you see this symptom or are seeing low frame rate playback, try enabling or disabling hardware acceleration using these steps:

  1. Right click on the player
  2. Choose settings
  3. Click on the far left tab that looks like a screen
  4. Check or uncheck the box that says “Enable Hardware Acceleration”
  5. Click close
  6. Refresh the page


Check that NoonChorus content is not blocked by an ad-blocker, firewall, or being filtered on your local network.

Particularly if you are watching at a school or in a corporate environment, it is possible that a firewall or content filter is blocking Noonchorus content. If you see a black screen instead of the live video stream, this is one of the possible causes. If you have any ad-blockers installed, disable those in your browser.  If you are using a VPN, try disabling the VPN and viewing while not connected with a VPN.

Noonchorus streams are available for viewing on iOS and Android devices.

  • Do not use private browsing mode on Safari or iOS
  • Use Wi-Fi rather than 3G or 4G connection whenever possible

NoonChorus videos CAN be cast to your TV, however the functionality of casting from a desktop or mobile device to your TV all depends on the devices you use and own.  Not all devices are compatible with each other, so if these options below do not work, we suggest you use an HDMI cable or watch on your desktop or mobile device.

 

We suggest you use cast from your mobile device as this is the simplest way: 

Apple Air Play on your iPhone:

  1. Navigate to event page and click play on the live video
  2. Click the Airplay icon in the lower left corner of the video controlsHow To Use AirPlay On iPhone
  3.  Select the destination of where you’d like to cast your video:
  4.  Control the connection via your iPhone

 

 

Cast your computer screen

We suggest using google Chrome

Cast using Airplay on your Mac

  1.  Click the Airplay button on the right hand side of your navigation bar
  2. Select the destination
  3. Enjoy the show!
 
Cast using Chrome
Cast a tab from Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More More and then Cast.
  3. Choose the Chromecast device where you want to watch the content.
    • If you’re already using the Chromecast, your content will replace what’s on your TV.
  4. When you’re done, to the right of the address bar, click Cast Cast and then Stop casting.

What you’ll see in Chrome

  • When your tab is being shown on a TV, you’ll see Display Display.
  • To the right of the address bar, next to your extensions, you’ll see Active Cast Active cast extension.

To use a shortcut in Chrome, add the Cast button.

Cast videos and media

  1. On the video or media you’re watching, click Cast Cast.
  2. You’ll see the video or images on your computer and TV, but you’ll only hear sound on your TV. Sounds for other tabs and apps will still play on your computer.

Cast your computer screen

You can display your entire computer screen using Chrome on Mac, Windows, and Chromebooks.

Note: To hear audio on your TV, use a Windows computer.

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Cast.
  3. At the top, next to “Cast to,” click the Down arrow Down Arrow.
  4. Click Cast desktop.
  5. Choose the Chromecast device where you want to watch the content.

Cast music and videos from your computer

  1. On your computer, open Chrome.
  2. At the top right, click More More and thenCast.
  3. At the top, next to “Cast to,” click the Down arrow Down Arrow.
  4. Click Cast file.
  5. Select a file.
  6. Choose your Chromecast device where you want the file to play.
 
HDMI Cable
The highest quality and most stable connection for watching a NoonChorus show on your TV will be to hardwire using an HDMI cable.  

If you are watching a stream or video on demand, but can’t hear any sounds please check the following:

  • Can you hear sound from other sources? Play something from another app or website such as iTunes or YouTube to make sure your speakers are on and working. Make sure to try headphones too.
  • Check the speaker icon on the Livestream player. If you look at the bottom left corner of the player and see the following icon, that means the player is muted:

Click the icon to turn the sound back on and adjust the volume.

Still not hearing sound? It’s possible the account owner that is producing the event is not sending sound to the stream. Viewers should reach out to the organization that owns the account for issues of this nature.

 

If you are producing an event and are not hearing sound, please contact us

Please contact: help@noonchorus.com